Privacy Policy
Overview
This Privacy Policy explains how your personal information is collected, used, shared, and processed when accessing this website or using other services provided by its operator, including any written, electronic, and oral communications, online or offline, and purchases performed (collectively, the “Services”), as well as the rights and choices you have regarding that information.
The Services include any services provided via this website, located at www.jea.com (the “Website”), our mobile applications (the “Apps”), our accounts and fan pages on social media platforms (the “Social Media Accounts”), and any other websites, pages, features, or content owned and operated by the Company that hyperlink to this Policy.
Jea.com is owned and operated by Micros Innovation Technology Ltd., Shuimiao Ecommerce (handling sales and operations), and Shanghai Pengjing Trading Co., Ltd. We are committed to protecting our customers' privacy. Please rest assured that all customer information will not be disclosed to any third parties except for those who fulfill the delivery or manage necessary processes such as order verification or payment. We use Secure Socket Layer (SSL) technology to process online credit card transactions securely. Your payment details are encrypted and cannot be read during transmission. Credit card numbers are not stored in clear text within our website.
Please read our Terms and Conditions and this Policy before using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services. By using our Services, you accept the Terms and Conditions and this Privacy Policy. By placing an order with us, you consent to the collection and use of your personal data as outlined below.
1. Privacy Ordinance
Jea.com processes your personal data in accordance with the UK’s Privacy Policy Ordinance, the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of the UK).
Our Website or App may contain links to third-party websites. This Policy does not apply to third-party sites. We recommend that you read their privacy policies, as we are not responsible for how they handle your information.
Different countries may have data protection laws that vary from those of Hong Kong. We rely on appropriate safeguards as permitted by applicable law. If you have questions, please contact our customer service.
2. Right to Modify This Policy
We may update this Policy to reflect changes in how we process your data. Any changes will be reflected by updating the "Effective Date" at the top of this Policy. If significant changes are made, we will notify you in advance via our website or by other means such as email. Continued use of our Services means you accept the updated Policy.
3. Collection and Use of Personal Data
We collect information necessary to fulfill your order, including name, address, phone number, and email address. We use your email to send tracking details and may contact you regarding any order issues.
We may send promotional emails about new arrivals or discounts. You may unsubscribe at any time using the link in the email or from your account settings.
Please avoid sharing sensitive personal information via email or on contact forms, as we do not collect or store such data.
4. Third Parties
Your information will not be sold to third parties. It may only be shared with trusted service providers to process your order. Our site may contain links to third-party websites. Please review their privacy policies, as we are not liable for their data practices.
5. Cookies and Other Technologies
We may use cookies, tags, and pixels to collect usage data. These tools help improve your user experience and support interest-based advertising.
You can control cookies in your browser settings. If disabled, some website features may not work properly.
Analytics
We may use services like Google Analytics (outside of the EU) to understand how users interact with our site. Google Privacy Policy
Do Not Track
Our website does not respond to "Do Not Track" signals due to the absence of universal standards.
Location Data
You can disable location access through your browser or device settings.
6. Security Precautions
We implement standard security measures to protect your data. Use strong, unique passwords and keep them confidential. If you suspect your data has been compromised, contact us immediately.
7. Your Rights
You have the right to access, correct, or delete your personal information. We may require verification of your identity before processing such requests.
To exercise your rights, update your account settings or contact our customer service.
Unsubscribing from Emails
Click “unsubscribe” in any marketing email or contact us to stop receiving promotional messages.
Lodging Complaints
If you believe your rights have been violated, contact our support team so we can resolve the issue.
Third-party Data Erasure
If you authorize a third-party (e.g., social login), refer to that provider’s policy for managing authorizations. We do not store third-party credentials; these are automatically cleared within 14–30 days.
8. Data Retention
We retain your personal information only as long as necessary for order processing, legal compliance, dispute resolution, and fraud prevention.
You may request account deletion and data removal via our customer service, subject to legal retention requirements.
We do not retain payment or sensitive data. Third-party data will be auto-cleared within 14–30 days.
9. Children
Our Services are not intended for users under 16. If you are a minor, do not submit personal information. If a minor’s data is submitted without parental consent, we will delete it upon request.
10. Social Media Accounts
We manage social media profiles that may collect data if you interact with us. The platform operator also collects your data. Please refer to each platform’s privacy policy for more information:
You may revoke access or authorization at any time through the third-party platform.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: